Know how to use the power of Q4 as a leader or sales professional.

Developing a strategy for the professional development of your people is critical to achieving results. So too is using the right program founded upon the right learning outcomes. That’s why we utilize The Dimensional® Training System.

About Dimensional Training

The Dimensional Training System is a behaviour-based methodology that helps individuals interact with others in a collaborative way to enhance personal and organizational productivity.

The Dimensional System can be applied at all levels of professional interaction:

• by executives, managers, and leaders with their workforce
• by sales personnel with their prospects and customers, and
• by all team members who need to collaborate with one another.

True skill development, and ultimately skill-retention, takes time, repetition, and – most importantly – smooth transfer from the classroom into the daily work environment. 

Achieving Results

The organizational benefits of Dimensional Training include

• creating standard behaviours, skills, and language for effective interpersonal communication
• building trust and empathy with customers and employees, and
• improving workforce productivity and sales results.

Training Focus

Dimensional Training focuses on the following on-the-job competencies:

• a clear, structured approach to communication in all types of meetings
• influencing and persuading others without using positional power
• leading and inspiring others through the use of intangible benefits
• win-win conflict management
• collaborative problem solving
• planning meetings to assure productive outcomes
• developing and maintaining receptivity from others
• active listening, and effective inquiry.

Training Philosophy

Communicare’s training philosophy is based on a holistic process featuring three crucial elements:

1. developing targeted skills using a workshop or seminar
2. practicing the real life application and reinforcement of these skills using hands-on, experiential learning within a small group (70% seminar time devoted to skill practice), and
3. receiving peer-level feedback that illustrates the impact of the newly learned skills.

The Dimensional Model - How it works

The Model is a scientific tool for categorizing human behaviour so that managers and salespeople can recognize, understand, and adapt to the wide range of behaviours they encounter on the job. It classifies all behaviours using the following quadrant in which each quadrant represents a pattern of behaviours.

Click on each quadrant to see its characteristics.

By recognizing and understanding the behaviours of others, you can adapt your own behaviour to foster win-win collaboration. Win-win collaboration at all levels of professional interaction enhances productivity.

Using the model

Using the Dimensional® Model of Behaviour™ allows leaders, salespeople, and team members to manage any and all interpersonal challenges and constructively answer questions such as these:

• Why do some people clash while others get along?
• How do I deal with a skeptical customer?
• How can I get greater commitment from my direct reports?
• What’s the best way to gather reliable information from co-workers, customers, employees?
• How can I get someone to listen to my ideas?
• How can I help my team make better decisions?
• What’s the best way to handle an angry customer?
• How can I anticipate disagreements?
• What can I do to understand what’s really important to someone?
• How do I influence my boss?
• How can I judge if someone will be receptive to my ideas?

Proven Method for Change

Any of the programs in The Dimensional® Training System™ deliver a proven method for

• developing a set of skills recognized as universally applicable to most on-the-job communications issues
• understanding the different actions and behaviours people display in day-to-day interaction
• heightening awareness of how ones own behaviour impacts co-workers, bosses, clients, and any other person to person interaction, and
• developing effective strategies for managing actual on-the-job situations with direct reports, peers and bosses.

What Participants Tell Us

Communicare’s programs have provided participants with effective tools and a step-by-step approach to addressing common interpersonal challenges.

Seminar participants almost always collectively rate 90-100% satisfaction with the

• seminar content
• applicability of the content to their work, and
• the professionalism and capability of our facilitators.

Learn More

1. Click here to learn more about the research behind the Dimensional® System.
2. To speak with us about how you can bring about positive changes in your office culture, call 1-800-598-4646, or send us an e-mail.

Over the years, Communicare Inc. has helped hundreds of organizations become high-performing organizations. We're available to explore any thoughts or questions you may have regarding tough performance issues that you are currently facing in your organization.