The Dimensional Training System is a behaviour-based methodology that helps individuals interact with others in a collaborative way to enhance personal and organizational productivity.

The Dimensional System can be applied at all levels of professional interaction:

• by executives, managers, and leaders with their workforce
• by sales personnel with their prospects and customers, and
• by all team members who need to collaborate with one another.

True skill development, and ultimately skill-retention, takes time, repetition, and – most importantly – smooth transfer from the classroom into the daily work environment. 

Using the model

Using the Dimensional Model allows leaders, salespeople, and team members to manage any and all interpersonal challenges and constructively answer questions such as these:

• Why do some people clash while others get along?
• How do I deal with a skeptical customer?
• How can I get greater commitment from my direct reports?
• What’s the best way to gather reliable information from co-workers, customers, employees?
• How can I get someone to listen to my ideas?
• How can I help my team make better decisions?
• What’s the best way to handle an angry customer?
• How can I anticipate disagreements?
• What can I do to understand what’s really important to someone?
• How do I influence my boss?
• How can I judge if someone will be receptive to my ideas?

Benefits

The organizational benefits of Dimensional System include

• creating standard behaviours and language for effective interpersonal communication
• building organizational trust and empathy
• improving workforce productivity and results, and
• transforming corporate culture.

Value Added Documents

We trust you'll find this information useful for broadening your understanding of The Dimensional Model of Behaviour as you continue to enhance your interpersonal communication skills. Just click on the any or the titles below.